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Frequently Asked Questions

What can I do with my AT&T Prepaid account?

AT&T PREPAID ℠ lets you pay as you go for wireless service on America’s most reliable network¹ with no annual contract. It’s perfect for kids, people looking to plan their wireless usage ahead of time, and customers looking to save money. You can find phones and wireless plans both in stores and online with AT&T PREPAID.

What is the initial password for an ATT Prepaid account?

To create your prepaid account online, you will first need to visit the AT&T Prepaid Portal by entering your 10-digit wireless number, and then the initial password which is the last 4 digits of your cellphone number. When you have accessed your account, you can create your password by going to Profile & Settings > Personal Info > Change Password.

How do I set up AutoPay for my ATT prepaid account?

Sign in to your AT&T PREPAID account. Select Make a Payment. Scroll to AT&T PREPAID Refill Card and enter the PREPAID PIN from the back of the card. Select Continue. You'll see a payment confirmation. Set up AutoPay so your plan automatically renews.

How do I reset my AT&T Prepaid account password?

Follow these instructions to reset your password via email: Go to the myAT&T sign-in page. Select Forgot PIN / Password. Enter your wireless number and choose Request Online Password or Request 4-Digit PIN (you can select both). Select Send PIN / Password. We’ll send a text with the temporary info.


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