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Frequently Asked Questions

How do I make an appointment at the Apple Genius Bar?

How to make a free Genius Bar appointment: click on “Distance” to find the closest Apple Stores, and those stores will be listed along with the first available appointment time Note that you can Reschedule or Cancel your appointment in this window.

Can I use the Genius Bar in the Apple Store?

The Genius Bar is for tech support only. If you want to learn how to use your products, Apple has other in-store options. Apple Stores are always so busy that you should make an appointment in advance if you need to get in-person help.

How do I contact a Genius Bar representative?

Contact Support. Get support by phone or chat, set up a repair, or make a Genius Bar reservation for iPhone, iPad, Mac, and more. Chat with experts online or have us call you right away. You can also schedule a time for us to call you when you’re ready.


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