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Frequently Asked Questions

Why am I not getting emails from ArenaNet?

If your email account has been compromised, it is possible that emails are being deleted from your mail account before you find them. If this is the case, you should take measures to secure both your email and game account. I worked through all the steps and I'm still not getting ArenaNet emails!

What is ArenaNet?

We're ArenaNet. We make the games we want to play a reality, and infuse them with innovation, hand-crafted detail, and creative passion. Explore our worlds. Be part of our team. ©2021 ArenaNet, LLC. All rights reserved. All trademarks are the property of their respective owners.

How do I recover my ArenaNet account?

Search your email for messages to (or from) the ArenaNet Support Team. If you submitted a ticket in the past, it may shed some light on the email address, game key, or other important details that will help you recover your account.


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