Troubleshoot buying issues with Microsoft Store
https://support.microsoft.com/en-us/account-billing/troubleshoot-buying-issues-with-microsoft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31
If you’re having trouble buying something from Microsoft Store, here are some steps to try: Check your credit card is up to date on the Payment options page. Check you don't have any subscription payments overdue on the Services page. Check your account is not temporarily suspended. Check if your Xbox account is suspended. Check that your computer's anti-virus is not blocking pop-ups or payment confirmation windows.
Check your credit card is up to date on the Payment options page.
Check you don't have any subscription payments overdue on the Services page.
Check your account is not temporarily suspended.
Check if your Xbox account is suspended.
Check that your computer's anti-virus is not blocking pop-ups or payment confirmation windows.
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