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Frequently Asked Questions

What does USCIS stand for?

USCIS stands for U.S. Citizenship and Immigration Services, an agency of the Department of Homeland Security (DHS). USCIS handles all forms and processing materials related to immigration and naturalization. The USCIS replaced the now defunct INS ( Immigration and Naturalization Service)

Does USCIS ever call?

The short answer is Yes, and we'll explain how. USCIS National Customer Service Center provide a toll-free phone number, 1-800-375-5283, for USCIS customers to call and obtain case status and other information. Callers will also have an option to speak directly to a USCIS representative during business hours.

What time does USCIS open?

The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday – Friday, 8 a.m. – 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Call the USCIS Contact Center toll-free at 1-800-375-5283.

When will USCIS offices open?

USCIS to Reopen Some Local Offices on June 4, 2020 USCIS has announced that local offices are generally set to reopen June 4, 2020 for limited purposes only, including for interview appointments and naturalization oath ceremonies. The Seattle office (located in Tukwila) will reopen under the conditions described here on June 4 th.


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