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Frequently Asked Questions

How can I contact Microsoft customer support?

Microsoft customer support can typically be contacted for two free help sessions and unlimited installation support. Submit a request to Microsoft customer support via e-mail or call 1-800-936-3500. If Windows 7 came preinstalled on your laptop, you may also be able to contact your manufacturer for support questions.

Is Microsoft Office a monthly subscription?

With the release of Office 365, Microsoft introduced an entirely new way to buy Microsoft Office – with a monthly subscription. Microsoft Office is deeply imbedded in the workday of millions of businesses. Without a doubt, it's the de-facto standard for word processing and everyone has been subjected to PowerPoint presentations.

How to access purchased Microsoft 365?

To review purchases you've made with your Microsoft account, track orders, and view invoices, sign in to the order history page on your Microsoft account dashboard. You can see info for purchases like apps, games, and subscriptions such as Microsoft 365 and Xbox Live. Make sure you sign in with the account you used to make the purchase.

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