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Frequently Asked Questions

How does the outreach portal work?

The portal takes the guesswork out of figuring out geographic boundaries, by seamlessly routing requests and tracking the response. An outreach coordinator in each region serves as the “air traffic controller” for all requests and deploys the most appropriate outreach team, with the goal of reducing response times to those in need.

How does outreach work with La-hop?

Outreach teams responding to LA-HOP requests also conduct ongoing outreach all across the County. The portal does not replace homeless encampment reporting protocols established by the City of Los Angeles (my311), the County of Los Angeles and other jurisdictions.

What is the Los Angeles County homeless outreach portal?

The Los Angeles County Homeless Outreach Portal was designed by the Los Angeles Homeless Services Authority in collaboration with the Los Angeles County Health Agency and the Los Angeles County Homeless Initiative.

How long does it take to get an outreach team deployed?

Due to high demand, it may take a few days for an outreach team to be deployed; coordinators will prioritize those individuals who are most vulnerable. With nearly 40,000 people living on the streets of LA County, the need for outreach services is great.

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