Customer Service a Big Problem with OPM’s Retirement Services
https://www.federaldisability.com/customer-service-problem-opms-retirement/
The report also found that many calls to Retirement Services are abandoned. Of the 1.9 million calls from annuitants, roughly 500,000 were abandoned. Moreover, callers got busy signals on the toll-free number. Those fortunate enough to get through waited 20 minutes or longer on hold. On average, more than 24,000 callers calling the toll-free number... Published: Nov 9, 2016
The report also found that many calls to Retirement Services are abandoned. Of the 1.9 million calls from annuitants, roughly 500,000 were abandoned. Moreover, callers got busy signals on the toll-free number. Those fortunate enough to get through waited 20 minutes or longer on hold. On average, more than 24,000 callers calling the toll-free number...
Published: Nov 9, 2016
DA: 14 PA: 27 MOZ Rank: 68