Onondaga County - Emergency Communications
http://www.ongov.net/911/operations.html
WEBOperations. The Department of Emergency Communications utilizes a Motorola Solutions VESTA Automatic Call Distribution (ACD) system to route incoming calls to available call-takers. Each call, regardless of the number dialed (9-1-1, 10-digit, operator assisted, wireless, etc.), is routed by Verizon to the 9-1-1 Center using this system.
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