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Frequently Asked Questions

How do I Change my MSP account?

MSP account changes may now be requested online to Health Insurance BC (HIBC). The MSP Account Change Request form allows MSP Account Holders to request changes and submit supporting documentation to: Update/Correct Personal Information for the Account Holder or other Individuals on your Account (Name, Date of Birth, or Gender);

What information do I need to confirm my MSP account?

This includes Personal Health Number (PHN), birthdate, and address information from your MSP account. Your PHN can be found on the back of your BC Services Card as indicated below: Once the MSP Account Confirmation request has been submitted, a reference number will be displayed.

How do I complete MSP enrolment?

To complete MSP enrolment adult Canadian Citizens and Permanent Residents must obtain a Photo BC Services Card by visiting a BC driver licensing office. To ensure the best possible service, book an appointment at your desired driver licensing office. Otherwise, check for available walk-in hours.

What is a beneficiary in MSP?

A beneficiary is a B.C. resident who is eligible for and enrolled in MSP. What is an MSP Account Holder? The Account Holder is the primary individual associated with an MSP account. An account may also include a spouse and/or one or more children. What is a Personal Health Number (PHN)?

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