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Frequently Asked Questions

How do I contact the Illinois American Water Co?

You may contact the Illinois American Water Co by calling 309-671-3701, or by addressing inquiries to the office mailing address: Illinois American Water Co, 7500 North Harker Drive, Peoria, Illinois, 61615.

How much does it cost to pay my Illinois American water bill?

A $1.95 transaction fee applies. No cash, staples or paper clips please. Illinois American Water has agreements with several authorized payment locations across the state. Find your local payment location.

How are Illinois American water service rates determined?

Illinois American Water’s water and wastewater service rates are based on the cost of providing quality, reliable service to customers. Rates also pay for the investment Illinois American Water makes to ensure reliability.

What is Illinois American water doing for You?

Illinois American Water is dedicated to ensuring your local water system continues to provide reliable, high quality water service. That includes making timely investments in our water distribution systems. Our Quality Infrastructure Program helps us to replace and update aging infrastructure on a timely basis.


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