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Frequently Asked Questions

How do I make a Genius Bar reservation?

There are two ways to make a Genius Bar reservation at an Apple Store: You can use the Apple Support app Or you can use Apple’s website support page Both methods will help you book a Genius Bar appointment in just a few steps.

What is the Genius Bar?

The Apple Genius Bar is a dedicated tech support service in Apple's retail stores. Customers experiencing problems with products or applications can make an appointment for one-on-one assistance with an expert. Experts have multiple certification levels to best assist customers. How do I cancel a Genius Bar appointment?

How do I make an Apple Genius Bar appointment?

1 Making an Apple Genius Bar Appointment. You can use the app for this process, too. ... 2 Describe Your Problem. A set of common help topics will be displayed. ... 3 Choose a Genius Bar Appointment. Choose how you'd like to get help. ... 4 Select Apple Store, Date, and Time for Genius Bar Appointment. ...

How do I reschedule or Cancel my Genius Bar appointment?

Your Genius Bar appointment has been made for the store, date, and time you selected. You'll see a confirmation of your appointment. The details of the appointment are listed there. The confirmation will also be emailed to you. If you need to modify or cancel the reservation, you can click Reschedule or Cancel on this page.


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