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Frequently Asked Questions

What is the Genius Bar in the Apple Store?

The Apple Store is a glorious place to shop for all of your Apple device and accessory needs, but they can also help you with questions and repairs. The Genius Bar inside of the Apple Store is the official place to get assistance with your Apple device hardware issues. Let's look at how to book a Genius Bar appointment next time you need one.

How do I book A Genius Bar appointment?

The easiest way to book a Genius Bar appointment is via an iOS or iPadOS device. When signed in to your Apple ID on one of these devices, booking an Apple Genius Bar appointment is really effortless, thanks to the ever-useful Apple Support app. If you don't already have it installed, you need to download Apple Support from the App Store first. 1.

How do I get help with Genius Bar?

On the "How would you like to get help?" page, select "Bring in for Repair" for Genius Bar. You want to select the "Bring in for Repair" option. 8. You'll be prompted to sign in with your Apple ID. 9. Find the nearest service provider by entering your address or using your current location.

What is the red phone behind the Genius Bar?

The "Red Telephone" sometimes seen behind the Genius Bar was a direct line to Apple product specialists, allowing for problems and questions too complicated for the in-store employees to answer. [2] As of August 2009, this phone is no longer installed in newer Apple Retail Stores and removed in others. [3]


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