What Is Customer Experience? The Ultimate Guide | Salesforce
https://www.salesforce.com/blog/what-is-customer-experience/
WEBDec 19, 2023 · Customer experience (CX) includes every interaction a customer has with your brand, from the first point of contact to ongoing support. It’s the overall perception a customer forms based on their interactions with your marketing, products, services, and the way your team handles their needs.
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