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Frequently Asked Questions

What is CoverMyMeds and how does it work?

CoverMyMeds streamlines the medication PA process, electronically connecting providers, pharmacists and plan/PBMs to improve time to therapy and decrease prescription abandonment with electronic prior authorization (ePA). Without CoverMyMeds, 36 percent of prescriptions will be abandoned each year as a result of PA.

Is CoverMyMeds HIPAA compliant?

The Preferred Method for Prior Authorization Requests CoverMyMeds is the fastest and easiest way to review, complete and track PA requests. Our electronic prior authorization (ePA) solution is HIPAA-compliant and available for all plans and all medications at no cost to providers and their staff.

What is CoverMyMeds by McKesson?

CoverMyMeds solves medication access challenges for patients throughout every step of their journey through a unified brand that now encompasses RelayHealth, RxCrossroads by McKesson, McKesson Prescription Automation and CoverMyMeds.

How do I Opt Out of CoverMyMeds' communications?

HOW TO OPT OUT OF CERTAIN COMMUNICATIONS. You can contact us at our toll-free number 1-866-452-5017, or send a toll-free fax to 1-844-865- 3740, at any time if you wish to disable CoverMyMeds’ substitution of its fax number for yours on PA requests that you create for submission to a health plan, PBM or other payor.


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