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Frequently Asked Questions

What is ccpulse+ used for?

About CCPulse+. CCPulse+ enables both real-time and historical monitoring of contact center activity. CCPulse+ monitors the status and statistics related to contact center objects (such as agents, queues, Routing Points, and interaction queues) and displays them on the users desktop.

What is ccpulse reporting in GWe?

CCPulse Reporting. Genesys Web Engagement includes standard CCPulse+ templates you can use for real-time interaction reporting. These templates report on the two kinds of Genesys interactions that GWE produces: Pre-engagement phase interactions are a specialized type of Open Media interaction called webengagement.

How to change the login-table in ccpulse?

Go to ‘Options’ tab in Statserver application, open section ‘statserver’ and set option ‘login-table’ to ‘true’ Open CCPulse application -> Options -> CustomStatistic section and change ‘ExtendedCurrentStatus’ to ‘true’ Copy and paste the code below. Update database details in the code and Click ‘Ok’ to complete it.

How to change the extended current status in ccpulse?

Open CCPulse application -> Options -> CustomStatistic section and change ‘ExtendedCurrentStatus’ to ‘true’ Copy and paste the code below. Update database details in the code and Click ‘Ok’ to complete it.


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