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Frequently Asked Questions

What version of ccpulse+ is used by Software Informer users?

Genesys CCPulse+ is developed by Genesys Telecommunications Laboratories, Inc. and is used by 3 users of Software Informer. The most popular versions of this product among our users are: 7.1, 7.2, 7.5, 8.0 and 8.1.

What is Genesys ccpulse+?

Genesys CCPulse+ is developed by Genesys Telecommunications Laboratories, Inc. and is used by 3 users of Software Informer. The most popular versions of this product among our users are: 7.1, 7.2, 7.5, 8.0 and 8.1. The name of the program executable file is CallCenter.exe.

What information does ccpulse+ display?

CCPulse+ displays the Aboutwindow and the Loginwindow in English. (CCPULSE-1924, CCPULSE-1916) Found In: 8.1.000.17 Fixed In: 8.1.000.19 CCPulse+ displays some print preview items in English. (CCPULSE-1913) Found In: 8.1.000.17 Fixed In: 8.1.100.10 CCPulse+ displays a new workspace default name in English. (CCPULSE-1275)

What is ccpulse reporting in GWe?

CCPulse Reporting. Genesys Web Engagement includes standard CCPulse+ templates you can use for real-time interaction reporting. These templates report on the two kinds of Genesys interactions that GWE produces: Pre-engagement phase interactions are a specialized type of Open Media interaction called webengagement.


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