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Frequently Asked Questions

How do I book an Apple Genius Bar appointment?

If your iPhone or iPad isn't working or you're on a Mac, the best way to book an Apple Genius Bar appointment is via Apple's support page. You can access this page through any web browser. You'll need to sign in with your Apple ID, so make sure you know your sign in credentials before going ahead.

What is the Genius Bar in the Apple Store?

The Apple Store is a glorious place to shop for all of your Apple device and accessory needs, but they can also help you with questions and repairs. The Genius Bar inside of the Apple Store is the official place to get assistance with your Apple device hardware issues. Let's look at how to book a Genius Bar appointment next time you need one.

Can you repair a phone at the Genius Bar?

The Genius Bar does have to send your device off for some larger repairs and for computer screen repairs. Most basic phone repairs such as battery or screen replacements can be done in-store and returned to you the same day. What Can You Repair at Home Without an Apple Appointment?

How do I get help with Genius Bar?

The Genius Bar site has information for help via chat, phone, or email for software-based issues, as well as reservation assistance if you have hardware issues. To make a reservation, scroll down the page and click on the blue "Get Hardware Help" button. To book an appointment, you must have a hardware issue.


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