The Balanced Scorecard - Looking Beyond Financials to Achieve
https://www.mindtools.com/arlnxwf/the-balanced-scorecard
WebWhat Is the Balanced Scorecard? The Balanced Scorecard was originally devised by Dr. Robert Kaplan from the Harvard Business School and IT consultant and expert, David Norton during the 1990s, in response to changing business models. They argued that, organizations needed to look beyond their financial performance in order to remain …
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