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Frequently Asked Questions

What is a balance due account?

A balance due account occurs when the taxpayer has an outstanding liability for taxes, penalties and/or interest. Balance due accounts are automatically monitored through computer analysis and placed in a specific status based on age and/or activities.

How do I inform a taxpayer of a balance due notice?

Inform the taxpayer of the balance due with penalties and interest figured to the payoff date, On unassessed balances, inform that taxpayer that we accept their request for a Short Term Payment Plan but cannot provide them with a payoff amount. Advise the taxpayer within 6 to 8 weeks they will receive a balance due notice.

What is a balance due outstanding liability notice?

As a result of computer analysis, several notices are generated to the taxpayer informing them of the balance due outstanding liability. When a taxpayer balance due inquiry is received, it is necessary to access the account.

What is the objective of the balance due program?

The objective of the balance due program is to work responses to balance due notices and work with taxpayers to help them satisfy their outstanding tax liabilities.


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