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Frequently Asked Questions

What is the Genius Bar in the Apple Store?

The Apple Store is a glorious place to shop for all of your Apple device and accessory needs, but they can also help you with questions and repairs. The Genius Bar inside of the Apple Store is the official place to get assistance with your Apple device hardware issues. Let's look at how to book a Genius Bar appointment next time you need one.

How do I book A Genius Bar appointment?

The easiest way to book a Genius Bar appointment is via an iOS or iPadOS device. When signed in to your Apple ID on one of these devices, booking an Apple Genius Bar appointment is really effortless, thanks to the ever-useful Apple Support app. If you don't already have it installed, you need to download Apple Support from the App Store first. 1.

Can you repair a phone at the Genius Bar?

The Genius Bar does have to send your device off for some larger repairs and for computer screen repairs. Most basic phone repairs such as battery or screen replacements can be done in-store and returned to you the same day. What Can You Repair at Home Without an Apple Appointment?

Why do you need genius appointments at Apple?

By not having to sit, wait, and watch others get helped ahead of you, it helps to alleviate a major frustration of getting tech support—all the time it can take. As you might expect from Apple, there’s an art and science around how the company schedules its Genius appointments.


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